|
Synchronoss Technologies Reports on 'Race for the Digital Home'
Roundtable Event
(Wireless News Via Thomson Dialog NewsEdge)
Synchronoss Technologies, a provider of on-demand transaction
management software to Tier One communications service providers
(CSPs), celebrated the first anniversary of its IPO by hosting a
customer roundtable event on the "Race for the Digital Home."
The event took place in New York City at NASDAQ Studios on July 19,
which culminated with president and CEO, Stephen Waldis and the
executive team ringing the closing bell.
Industry leaders from Comcast, Cablevision, and Level 3 Communications
participated in the discussions moderated by Mark Winther, Vice
President and General Manger Worldwide Telecommunications at IDC
Research which explored the challenges facing CSPs in delivering fixed
and converged mobile services.
Synchronoss said that key takeaways from the roundtable:
-- While CSPs are rapidly rolling out bundled services (e.g. Triple and
Quadruple Play offerings) across a broad range of different processes,
there must be a central platform to improve roll out and accelerate the
customer experience.
-- A universal activation, orchestration and customer care operation
will be required as the complexity in the activation processes
continues to grow as service providers aim to reach a varying customer
segment.
-- As service providers begin offering personalized feature options
associated with bundled services, they will need to scale the levels of
transaction automation for an optimal customer experience.
"The challenge for all fixed and mobile converged IP service providers
is to implement a solution suite that orchestrates subscriber
activation and provisioning for converged order bundles in a rapid time
to market," said Mark Winther, group vice president & general manager,
worldwide telecommunications at IDC. "A unified customer experience
will ultimately win in the race for the digital home."
"As the convergence of communications services and devices continues to
grow, a centralized platform which accelerates the transaction and
activation processes is critical for service providers," said Steve
Waldis, president and CEO, Synchronoss Technologies. "Synchronoss is
honored to have been able to celebrate the first anniversary of our IPO
with our key customers learning about the challenges they drive to own
the digital identity of the home."
The event concluded with Waldis ringing the closing bell at NASDAQ
studios in Times Square. The ceremony closed out what was an extremely
successful first year for Synchronoss Technologies in terms of its
organizational growth, and new client engagements.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright 2007 Wireless News
[ Back To Smart Product Home's Homepage ]
|