Standard Register, a provider of document and print management services, has announced today the expansion of its Manufacturing Parts Solutions (MPS) Client Services Center in Dayton, Ohio. This move is expected to provide manufacturers with an ideal customer service experience.

Ten new order specialists have been hired as part of this expansion. These specialists will be key points of contact for Standard Register’s MPS customers across the country.

The center also plans to consolidate service for existing MPS accounts from various other regions into Dayton in order to create a more streamlined customer service process. This move should also provide more efficient assistance to customers.

In total, the center will consist of 24 employees, including a coordinator responsible for transactions out of the company’s Monterrey, Mexico facility.

“This is a unique approach to customer service in the manufacturing industry. Where most printed production parts suppliers rely only on the local sales representative for support, our model leverages the local expertise of our manufacturing market specialists with a centralized, industry-focused customer service team,” said Brad Cates, vice president, Sales and Marketing, Standard Register, in a Wednesday statement.

“The result is a total offering that squarely addresses our manufacturing customers’ business needs with the highest service levels available in the industry.”

Centralizing the MPS Client Services under one roof has enabled Standard Register to create a solid concentration of resources available to every MPS account. Key capabilities – including technical consultants, pricing and testing laboratories – needed to manage and service an MPS account are in one place.

According to Mike Gibson, director of business development, Standard Register, “Our expanded MPS Client Services center enables Standard Register to provide better solutions to our manufacturing customers while delivering them bottom-line savings and heightened service levels.”

“Plus, in light of the current extensive growth of our MPS business, the new center not only accommodates our current business but also positions the company to successfully handle future growth,” Gibson added in Wednesday’s statement.

Standard Register is a single-source provider of printed production parts, which include labels, manuals and supplies for manufacturers. The combination of products, services and resources are designed to improve workflow and accuracy while reducing labor, material and inventory costs.

Standard Register appears to be keeping with its customer-centric strategy in its expansion of the MPS Client Services Center in Dayton. The company has recognized the immediate needs of the customer base and has taken the necessary steps to respond accordingly. Not only will customers benefit from this expansion, the company is set to experience greater efficiencies and cost savings as well.

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Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.

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